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Give us a call at the number below or fill out the Contact Us form.
Monday - Friday
6am–3pm PST (9am–6pm EST)
Toll Free (800) 421-3614
While we strive to get your complete satisfaction on all baxterofcalifornia.com orders, we understand that sometimes items need to be returned. We accept returns within 30 days of invoice date as long as there’s at least 80% of the product remaining. Complimentary shipping will be provided for all returns made within 30 days of original purchase date.
Please note: This applies to grooming products only; candles that have been used may not be returned.
Safety razors and straight razors cannot be returned or exchanged due to sanitary reasons.
Please call (800) 421-3614 and Press 2, in advance for a return authorization.
DAMAGED OR MISSING PRODUCTS
Please contact us immediately at (800) 421-3614 and Press 2, if you receive a damaged product (broken bottle, tube or closure), or if you are missing an item in your order. We will either track your package or replace the damaged items at our expense.